Refund policy

Thank you for your interest in Plumtree Design Studios! Please take a moment to read the important info below!

-All of our items are handmade and made to order (regardless of personalization.)

-Turnaround time vary depending on the product but most items range between 2-5 business days and 5-10 days for a custom order. This DOES NOT include weekends or holidays.

-The delivery dates shown on the listing are estimated by Etsy using my processing time + shipping method. These are estimates and not guaranteed.

-If you need your items sooner, please reach out to me to see if rush order is available. Otherwise, everything is processed within the turnaround time.

-Orders cannot be canceled after 8 hours.

-We DO NOT accept returns as items are customized and/or made to order, but please reach out if you have any concerns regarding your order. Any concerns must be brought to my attention within 7 days of the item being marked “delivered” by USPS.

-Mockups are by request only and only sent after purchase.

Our items are made from birch and maple wood. It is common for pieces to have darker marks/wood grain and wood knots. These are natural and not considered flaws. We make no attempt to cover these. Please keep in mind when purchasing.

Make sure to favorite + follow our shop and follow our Instagram @plumtreeds for our newest updates and upcoming items.